What if the patio can only be reached through a narrow passage?
Show the passage with approximate width and any tight corners. Suitability cannot be settled by patio size alone. An equipment route and working position need agreement, so send access pictures before a booking rather than assuming every rear garden can be treated in the same way.
Does the quote include moving heavy garden furniture?
Do not assume it does. Explain which items can be moved safely and which will remain. The accessible cleaning area and any exclusions should be clear. Heavy or fixed objects require discussion rather than hurried lifting on the day.
Can you clean the path leading to the patio too?
Yes, identify its length, material and joints alongside the main patio. It may need a different approach or sequence, especially when it is also the access route. Ask for both areas to be named in the quote so the agreed scope is unambiguous.
Should I repair loose slabs before contacting you?
You can enquire first, but disclose movement. Cleaning and repointing cannot make a failed base sound. The condition may need attention before surface treatment, and advice about repair should be kept distinct from a cosmetic cleaning quotation.
Will children be able to use the garden immediately?
Ask for the restrictions that apply to the proposed work. Wet paving, treatments, drying and fresh joints can affect access. Children should stay outside the active zone, and a generic same-day promise would ignore the material and any finishing stages.
Is a return visit always necessary?
Not every clean needs one. Additional restoration, drying or a suitable finish may change the programme, however. Ask what is included and what conditions are needed to complete each stage before arranging an event around the proposed date.
How do I reduce growth coming back?
Clear damp leaves, loose soil and debris before they accumulate, and keep drainage routes open. Exposure and use affect recurrence, so watch your own patio. Cleaning is not permanent prevention, and repeated strong treatment without regard to the paving is not a substitute for sensible care.
